Shipping Returns and exchanges

Returns and Exchanges
We strive to save clients up to 95% off of list prices and we want you to be totally satisfied that your decision to save money will be the best decision you make. If you are not 100% satisfied with your purchase, we will refund or exchange the item within the warranty period.
Completeness
Each box will contain an invoice, a quality assurance certificate and a diagnostic print-out. It is the customer’s responsibility to check the items received against the invoice, and notify Ciscosavers of any discrepancies.
Packaging
We use foam, bubble rap, sturdy boxes and pack items well. In the event that the item arrives damaged, it is the responsibility of the customer to report to FED-EX any damaged equipment received. Ciscosavers will do everything within their power to work with the customer and FED-EX to resolve this issue in a timely manner.
Shipping
Our goal is to ship within 24 hours. Shipment delays can happen from time-to-time for a variety of reasons. We try to keep our customers informed when an order is delayed, however we are not responsible for any consequential damages as a result of any delays. We do not guarantee delivery on a certain date and/or time. We ship partial orders when certain items are not in stock or we may wait to complete the order prior to shipping at customer’s request. We strive to complete the order within 48 working days after the receipt of the PO.
Sales Tax
We collect a sales tax of 8.25% for Texas sales only. Customers outside Texas are responsible for payment of sales or use tax within their taxing authority.
Freight
We use FED-EX as our primary shipper. Orders are shipped via Ground service unless specified otherwise. Customer is responsible for freight charges unless we use their FED-EX account number.
Condition and Warranty
New equipment is covered under the manufacturers’ own warranty. Certified Pre-Owned products carry a warranty period of up-to 1 year. Warranty covers DOA equipment or equipment failing to perform to manufacturers’ specs. Warranty does not cover misuse and/or damage due to improper installation and/or operation of the equipment. An RMA will be issued when the equipment received is determined to have a defect affecting the operation of the unit. Partial credits will be issued to resolve non-operational issues such as cosmetic appearance. No item can be returned without a Return Authorization Number. Customer is responsible to return the defective item within 10 days after the issuance of RMA in its original box with all cables, manuals, and accessories, etc.- freight pre-paid. Collect shipments will not be accepted. Customer will be charged for any missing items. RMAs not returned within 10 days will be cancelled.